Help center
Find answers about photo uploads, credit purchases, generation progress and downloads, or contact support about your order.
Use a clear photo of one adult with their face visible and good light, or a clear photo of your pet with the whole animal in frame. JPG, PNG and WebP are supported, up to 20 MB. Only upload photos you have permission to use.
Use the same account you paid with, then check Orders and Credits. Payment confirmation can take a moment. If the payment is still pending, check its status before buying again. Contact support with the order number if a completed payment is missing.
Yes. Return to My videos with the same account to check progress. Queued and processing tasks update automatically while the page is open. Check an existing task before submitting another generation, which may use more credits.
Credits used by a failed video are returned automatically. Check the task status and credit history. A credit return is different from a payment refund; see the Refund Policy for payment requests. If a task asks for review, contact support before retrying.
AI results can vary. Contact support with the task ID and describe the issue. Before making another video, check your photo and review the new credit cost; a new generation uses credits.
Open My videos and use Download on a completed video. Sign in with the account that created it. If the download fails, refresh the task list and try again, or contact support with the task ID.
